Questions We Commonly Received
Hi there. Thank you for reaching us.
Here are some common questions that we frequently receive from our customers. We kindly welcome you to find your concern and the answer to it. If you have more questions, mail us at support@noirdiva.com and we will reply to you during our office hours.
Products
What makes your press-on nails different from drugstore nails?
Our nails are designed by artists and handcrafted by professional nail technicians and use premium materials for a natural, salon-quality look. Each design is unique, comfortable to wear, and crafted to protect your natural nails.
How are NoirDiva press-on nails different from other?
Each NoirDiva set is designed by artists, blending craftsmanship and creativity for nails that feel like wearable art.
We don’t just make nails — we create mood, confidence, and self-expression through hand-finished designs made to glow with you.
Unlike mass made press on nails, NoirDiva nails are handcrafted in small batches with premium materials and safe for your natural nails.
How long do your press-on nails last?
Temporary wear: 1–3 days with sticky tabs
Long-term wear: 1–3 weeks with nail glue
Please note that wear time may vary depending on your lifestyle and application technique.
How do I apply press-on nails?
For detailed instructions, visit our tutorials page, where you’ll find step-by-step videos to help you apply your nails easily in under 10 minutes.
How do I remove press-on nails safely?
For detailed instructions, visit our tutorials page, where you’ll find step-by-step videos to help you remove your nails easily.
Are your press-on nails reusable?
Our press-on nails are reusable and durable. With proper care and gentle removal, you can wear them multiple times while keeping their original shine and shape.
What glue or adhesive should I use?
We recommend using our included nail glue for long-lasting wear or sticky tabs for short-term, easy removal. Both options are safe, gentle, and can protect your natural nails.
Size
How do I know my nails' size?
For detailed instructions, visit our size chart page, where you’ll find step-by-step instructions to help you measure your nails easily.
Each set includes multiple sizes to ensure a natural, comfortable look.
What if I have flat nail beds?
No worries, our handmade nails are flexible enough to fit different nail shapes. For flat nail beds, visit our tutorials page for step-by-step videos that show you how to apply them for a perfect fit.
Payment
What payment methods are accepted?
We accept major Credit Cards (Visa, Mastercard, American Express) , Debit Cards, and Paypal. All transactions are processed safely and encrypted for your protection.
Do I need to pay duties, taxes and other extra fee?
Import taxes and duties are included in the product price, so there are no additional charges upon delivery.
Foreign transaction fees
We do not charge any extra fees beyond the total amount of your order. if you see additional charges, they were likely applied by your bank and are beyond our control.
If you’ve confirmed that the charge was made on our end, please contact our customer service team by email.
How do discount codes work?
Simply enter your code in the designated field at checkout. Only one discount code can be used per order. if you try to apply more than one, our system will automatically select the better offer and disable the rest.
Discount codes can't be combined with free shipping offers, referral credits, referral codes, or any other promotions. NoirDiva reserves the right to hold or cancel any orders that use multiple discount codes.
Order
I’ve lost a nail, what should I do?
Replacement nails are available for $6 USD per finger with free accessories and free shipping worldwide. You can also get free replacements with any new order on our website. For details or to place a request, please contact us by email or through the contact form.
How do I track my order?
After your order ships, you’ll receive a shipping confirmation email with tracking number and a link , you can follow your shipment by clicking the link provided. You can also go to your account page to check order status.
Can I cancel or change my order?
To cancel or make changes to your order, please contact our customer service within 24 hours of placing it. once your order has been shipped or a shipping confirmation email has been sent, we’re unable to modify the order status.
Shipping
Can I change my shipping address after placing the order?
Please contact our customer service within 24 hours of placing it. once your order has been shipped or a shipping confirmation email has been sent, we’re unable to modify the address.
How long does order processing take before shipment?
Please allow 2–5 business days for our nail technicians to carefully handcraft your perfect nails set.
Return & Exchange
Do you accept returns?
You have 14 days from the receipt date to initiate a return.
Return Eligibility:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- A receipt or proof of purchase is required.
Do you accept exchanges?
We're more than happy to help with an exchange within 14 days of receiving your order.
To ensure your exchange is processed, please make sure:
- The item is in the same condition as when it was delivered.
- It is unused and includes the complete tool kit.
- The item is in its original packaging and ready to be shipped back.
How do I start a return or exchange?
To start a return or exchange, please contact our customer service team within 14 days of receiving your order. Share your order number and a brief description of the issue, and our team will guide you through the process.
When will I receive my refund?
Once your returned item arrives at our warehouse, please allow 1-3 business days for our returns team to process it and send you a confirmation email.
Credit or Debit Card
After we receive returned items, it may take 5–10 business days for the refund to appear in your account, depending on your bank.
Paypal
Once the refund is issued to your paypal account, you’ll receive a confirmation email from paypal. It may take 5–10 business days for the funds to appear in your linked bank account.